Question 1

How Do I Make an Appointment as a New Client?

Accepted Answer

Start by clicking the "Inquire Now" button on the top of this page. This will prompt you to answer several questions. This allows us to see if we would be able to offer you the services that you will benefit from.  If you have trouble finding this button, please head over to our Contact page, which can be found at the top of our website. We will be in touch with you within 2 business days.

Question 2

Is There Anything I Need To Do Before My First Appointment?

Accepted Answer

Yes. All new clients will need to complete and email their New Intake Packet  to our office email info@bffclinic.com 72 hours after scheduling your appointment. This ensures that the office has ample time to submit the documentation into your patient file and verify insurance.

For Self-Pay/Out-of-Network Clients: Per our policy, a $100 deposit is required to book your initial evaluation. This deposit will be applied to the total of the initial appointment fee. The deposit is refundable if cancellation is more than 24 hours notice. If you cancel with less than 24 hours notice, the fee is non-refundable. Your deposit must be paid at the time of booking.

All clients must have a credit card on file for copays, missed sessions, or late/cancellation fees per our policy.

Please plan to arrive 15 minutes prior to your appointment time.

Question 3

Are Sessions In-Person?

Accepted Answer

Yes. At B.F.F. Clinic, our psychiatric appointments are currently conducted in-person to ensure the highest quality of care and personalized attention. We believe in fostering a supportive and comfortable environment for our clients during their mental health journey. Additionally, we do offer virtual appointments.

Question 4

What Insurances Are Accepted?

Accepted Answer

For a full list of accepted insurances, please click here. Additionally, we do offer self-pay for our services. Please head to our Services page to see our self-pay rates.

For insurances that are out-of-network, we can provide a superbill upon request that you may submit to your insurance for a change for reimbursement. We cannot guarantee that your insurance will approve the reimbursement for our services.

Question 5

What Ages Do You Treat?

Accepted Answer

We currently are treating individuals 8 years and older

Question 6

If I Am Taking Medications, How Often Will We Meet?

Accepted Answer

If medications are newly prescribed or changed, we will conduct a follow-up visit every two weeks to get your medication stabilized. This is necessary to ensure proper administration and minimize any side effects you may experience. If your symptoms improve, follow-up intervals can be spaced out to a monthly interval. For clients on maintenance therapy, follow-up visits can be held at three-month intervals. We may discuss an alternate treatment structure depending on your circumstances.

Question 7

How Long Should I Expect to Need Treatment?

Accepted Answer

Treatment length varies between individuals and diagnoses. Treatment for depression and anxiety can range from nine months through several years or longer. This will depend on the type and severity. Some conditions, such as ADHD, bipolar disorder, or schizophrenia, tend to require life-long treatment, though this may vary depending on symptoms and lifestyle factors. Treatment length is always individualized for each client and will be determined based on your needs in conjunction with your provider's assessment.

Question 8

Do You Offer Emergency Visits/Crisis Services?

Accepted Answer

For emergency services, we recommend to call 911 or go to the nearest emergency room if you are experiencing suicidal thoughts or are unable to stay safe otherwise.

For Suicide Crisis Lifeline, you can call or text at 988, They are available 24/7. It is free and confidential support. You can learn more at their website.(https://988lifeline.org/?utm_source=google&utm_medium=web&utm_campaign=onebox)

B.F.F. Clinic is unable to schedule emergency appointments and has no on-call providers. There is no after-hour monitoring of email or phone messages. As such, you should call 911 or go to the nearest emergency room or the local crisis team if that is what is necessary for you to maintain safety.

Navigating a Path to Wellness.